Ticket Office Policies & FAQs

Ticket Office Policies

Ticket Office Hours & Locations

• Tuesday–Friday: 12 PM – 5 PM
• Closed on University holidays and weekends (unless otherwise noted)

Hours are subject to change based on event schedules and University operations.

Game Day – Football 
SeatGeek Stadium
7000 S. Harlem Avenue, Bridgeview, IL 60455

• Ticket Office located at the stadium box office on game days only

Non-Game Day / Other Sports (CSU Campus)
Emil and Patricia Jones Convocation Center
9501 S. King Drive, Chicago, IL 60628

• Primary location for in-person ticket support during normal business hours

Ticket Sales & Distribution

• Tickets may be purchased online or in person.
• All sales are first-come, first-served, subject to availability.
• Tickets are valid only for the event, date, and seat listed.
• Unauthorized duplication, resale, or transfer of tickets is prohibited.

Will Call & Gate Opening Times

• Will Call opens 90 minutes prior to game time.
• Stadium gates open 60 minutes prior to kickoff.
• Will Call tickets must be picked up by the purchaser with valid photo ID.
• Tickets will not be released to unauthorized individuals without prior approval.

Refunds & Exchanges

• All ticket sales are final.
• No refunds or exchanges due to personal circumstances or failure to attend.
• Refunds or exchanges may be issued only if:
  • The event is canceled with no rescheduled date
  • Approved University exceptions apply

Lost, Stolen, or Damaged Tickets

• The Ticket Office is not responsible for lost, stolen, or damaged tickets.
• Replacement tickets may be issued after verification of purchase.
• Digital tickets should be stored securely and protected from unauthorized use.

Seating & Admission Policies

• Seating is assigned based on ticket type and availability.
• Guests must sit in the seat listed on their ticket.
• Standing in aisles or obstructing walkways is prohibited.
• Children ages 3+ require a ticket unless otherwise stated.

Wheelchair & Accessible Seating Policy

(SeatGeek Stadium accessibility standards)

• Accessible seating and companion seating are available on a first-come, first-served basis.
• Guests requiring accessible seating should notify the Ticket Office at purchase.
• Accessible seating cannot be altered or exchanged on game day unless approved by stadium management.
• Guests must comply with all stadium entry and security policies.

Complimentary Tickets

• Distributed at the discretion of the CSU Athletics Compliance Office.
• Have no cash value and may not be sold or transferred.
• Misuse may result in loss of ticket privileges.

Ticket Scanning & Attendance Tracking

• All tickets must be scanned for entry.
• Manual counting may occur if technical issues arise.
• Re-entry policies vary by venue and event.

Prohibited Conduct & Ticket Revocation

Chicago State University reserves the right to refuse admission or revoke tickets for:

• Disorderly or disruptive behavior
• Violation of venue or University policies
• Use of counterfeit or altered tickets
• Failure to comply with staff or security instructions

No refunds will be issued if admission is denied due to policy violations.

Frequently Asked Questions